Retail (jewellery & Luxury)
Customer Service Executive
Nationwide (Malaysia)Full-time
14 Open positions2 Applicants
Job Information
- Employment Type
- Full-time
- Working Hours
- Detailed working hours and shift arrangements will be explained during the interview (if you're shortlisted).
- Education
- Diploma or Degree in Business, Communications, Marketing, or any related field.
- Sector
- Retail (Jewellery & Luxury)
Full Description
Our client, a well-established company in the jewellery retail industry, is looking for a dedicated and customer-oriented Customer Service Executive to join their growing team. In this role, you will be responsible for serving as the first point of contact for customers, delivering excellent customer service across multiple communication channels, managing order processing, and supporting the company’s e-commerce operations. This position is ideal for individuals who enjoy interacting with customers, are detail-oriented, and have an interest in e-commerce and retail operations.
Key Responsibilities
- 1. Customer Service Support
- Respond to customer inquiries via Live Chat, Email, WhatsApp, Facebook, Instagram, and E-Commerce marketplace platforms.
- Handle complaints, provide timely resolutions, and prepare monthly reports on complaint cases.
- Communicate with customers regarding order status, product inquiries, and after-sales service (e.g., returns and exchanges).
- 2. Order Processing
- Maintain and update order tracking spreadsheets (Order Excel).
- Manage stock levels and coordinate with internal stock and order processing teams.
- Verify payment transactions and ensure accurate processing.
- Handle customisation and engraving requests.
- Support after-sales services including product exchanges and issue resolution.
- 3. E-Commerce Product Upload
- Upload and update product information onto official website and e-commerce marketplace platforms, including - Product images, Descriptions, Pricing updates, Inventory and all related product attributes.
Requirements
- •At least 1 year of experience in customer service or e-commerce support (Fresh graduates are also welcome to apply).
- •Strong communication skills in English AND Mandarin.
- •Proficient in Microsoft Excel and familiar with online platforms like Shopee, Lazada, TikTok Shop.
- •Customer-focused mindset with good problem-solving skills.
- •Able to multitask, work independently, and manage time efficiently.
- •Team player with a positive attitude.
Nice to Have
- Ability to communicate in Mandarin - as the role requires assisting Mandarin-speaking customers.